Stardock will be closed for the week starting on Monday, June 29th and we will be returning on Monday, July 6th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.
No Start 10
Stardock Forums
Hello ... I bought your Start 10 on the Aug 13/15 and yet have not received anything from you people . What's up with that ? I have send an email to your sale office just now as well
Stardock support tickets are replied to on a first come, first served basis.
Depending on the volume of tickets it could take a couple of days to have a reply from a tech support person.
This time can be longer if a support request is made during the weekend or during holidays.
Please note: After receiving the auto-generated ticket number you should not email again until hearing from a live tech support as this will reset your position in the support queue which will extend the time to get your ticket looked at. If you have not seen this ticket, look in your account linked email's 'spam' folder.
You can always contact support on IRC during normal working hours. Support are open Monday - Friday (9am-4pm EST) Excluding holidays.
Server: irc.stardock.com
Channel: #stardock
Your order were placed in a queue for review. It's a fraud protection measure meant to protect our clients from would be identity theft. In your cases, it would seem they were false positives. We are sorry for the delay and frustration.
That said, I manually processed your order,
Again, we apologize for the inconvenience.
Yes I have it now and maybe the cause was because I used a prepaid credit card ... Thank you
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