I am using windows 10, and I have a paid account since last year that is due to be repurchased on October 2nd. This is a Stardock account, not a steam purchase, and included all of the customization software. I also own any number of your games on Steam. I have spent hundreds on your products. I have been using your customization software without issues for a year now, and fully intend to repurchase a continuation of my full Object Desktop license when due.
Except: I went to use Deskscapes 10 to provide myself with a slideshow desktop background, and could not figure out how. I did a web search and found a Deskscapes manual on your website that showed an interface that looked nothing like the Deskscapes 10 interface.
I figured I must need to update, so I ran object desktop, which said it updated my Deskscapes to Deskscapes 11, and then asked me for my registration information. I entered my registration information, and Deskscapes 11 seemed to activate, but again the user interface looked nothing like the manual. Turned out to be a manual for version 3.2 of Deskscapes . So I searched this site and found the correct manual, and went to create a slideshow. Nothing displays on my monitors from using Deskscapes 11. Nothing. Black background. No matter what I do. I am computer savvy, and am doing exactly what SHOULD provide a desktop background at the very least.
I figured ok, I should restart the software. Upon restarting Deskscapes 11, I was again asked for my registration information. Which I entered again. Again it told me my registration information was accepted, but after doing so, a small pop-up box showed up on the bottom right of my screen which said something about registration information not found, please enter registration information. Which I did in the little pop-up box. Which ALSO said, thank you registration information accepted.
Still, nothing displays on my desktop but a black background. Every single time I close it and try again, Deskscapes 11 again asks me for my registration information. Every time I add it to whichever entry field is asking it tells me my registration information was accepted. Now Deskscapes 10 (which apparently was not replaced by Deskscapes 11) is also doing the same thing, btw.
I went to the faq that says please go to C:\ProgramData\Stardock directory and delete the entire folder for PRODUCTNAME, and then try to register the software again. I did that, deleting the folders named Deskscapes - and Deskscapes (both 10 and 11) are STILL repeatedly asking me for my registration information, and refusing to display anything on my monitors.
I love your software and was intending to renew my license and upload some of the themes I have created with Curtains, and Start 10. I am not renewing my license if this issue is not resolved. I will use Curtains and Start 10 without ongoing update support if it comes to that. However, I would prefer a satisfactory resolution, and to continue to renew my license.