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tetsuo666xyc
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I didn't get my start11 v2 upgrade key after buying it

October 27, 2023 4:43:15 PM from Stardock Games ForumsStardock Games Forums

Hi

I just bought the start11 v2 upgrade this morning with the discount and didn’t get a key, dunno  it’s not in my account or order history anywhere and i didn’t get a email either and my old start11 key doesn't work so i'm kinda sol i already opened a ticket but support is not answering either.

everything else
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tetsuo666xyc
sdrohan
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Reply #1 October 27, 2023 5:02:57 PM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

Hi

I just bought the start11 v2 upgrade this morning with the discount and didn’t get a key, dunno  it’s not in my account or order history anywhere and i didn’t get a email either and my old start11 key doesn't work so i'm kinda sol i already opened a ticket but support is not answering either.

Account \ purchase issues are handled via ticket:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/-1

I will say we do not see an order or an attempt under your ********@**online.de address. Thus, when you place the ticket, be sure to include any other email addresses you may use.

Sean Drohan
Stardock Product Lifecycle Manager

 

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tetsuo666xyc
tetsuo666xyc
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Reply #2 October 27, 2023 5:47:27 PM
from Stardock Games ForumsStardock Games Forums

Yes i used my paypal email adress which is different  i made a ticket.

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tetsuo666xyc
tetsuo666xyc
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Reply #3 October 28, 2023 12:34:27 AM
from Stardock Games ForumsStardock Games Forums

My ticket reference nr. is SSN-60367 could someone pls take a look? It's open since yesterday morning

   
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tetsuo666xyc
basj
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Reply #4 October 28, 2023 1:42:01 AM
from Stardock ForumsStardock Forums

Hello,

Have you checked your paypal email box? Usually, if you pay by paypal the key will be send via your paypal email address. As for the raised ticket, please be patience, it will take sometimes for Support to look into it. Specially its already weekend now.

Thank you,

Basj,
Stardock Community Assistant

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tetsuo666xyc
tetsuo666xyc
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Reply #5 October 28, 2023 1:47:19 AM
from Stardock Games ForumsStardock Games Forums

Yes I didn't get anything unfortunately.

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tetsuo666xyc
basj
Join Date 03/2001
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Reply #6 October 28, 2023 1:52:05 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem and ticket number to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

added note: BTW, just to make sure I've cover all possible help I can : Have you try putting your email address using this guide?: https://forums.stardock.com/486311/accounts-and-activation-support-faq#gettingproducts

Basj,
Stardock Community Assistant

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tetsuo666xyc
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Reply #7 October 28, 2023 3:07:34 AM
from Stardock Games ForumsStardock Games Forums

Yes and none of this helped i can only access my old start11 key which doesn't work for v2 i already tried that, i tried everything on that list i even created new accounts with my paypal email address (and merged them with my main account here) to see if the key was there but nothing.

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tetsuo666xyc
basj
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Reply #8 October 28, 2023 4:31:33 AM
from Stardock ForumsStardock Forums

I understand, please wait for Support get back to you. Do also understand, since its already weekends, Support might be slow. Your patience is very much appreciated.

Thank you,

Basj,
Stardock Community Assistant

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tetsuo666xyc
tetsuo666xyc
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Reply #9 October 30, 2023 6:33:18 AM
from Stardock Games ForumsStardock Games Forums

It's Monday and still nothing sigh .

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tetsuo666xyc
Neil Banfield
Join Date 04/2001
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Reply #10 October 30, 2023 6:44:34 AM
from Stardock ForumsStardock Forums

I will make sure someone looks into this once they are in this morning

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tetsuo666xyc
basj
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Reply #11 October 30, 2023 6:48:03 AM
from Stardock ForumsStardock Forums

It is still early Monday morning in Plymouth, Michigan, USA, please be patience.

Thank you,

Basj,
Stardock Community Assistant

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tetsuo666xyc
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Reply #12 October 30, 2023 7:44:58 AM
from Stardock Games ForumsStardock Games Forums

Yeah  sorry if this came off the wrong way, i guess i'm just a bit impatient by nature.

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tetsuo666xyc
basj
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Reply #13 October 30, 2023 7:48:37 AM
from Stardock ForumsStardock Forums

Quoting tetsuo666xyc,
reply 12

Yeah  sorry if this came off the wrong way, i guess i'm just a bit impatient by nature.

Its understandable, just hang in there.

Thank you,

Basj,
Stardock Community Assistant

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tetsuo666xyc
sdrohan
Join Date 10/2012
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Reply #14 October 30, 2023 9:21:08 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I have answered your ticket.

Sean Drohan
Stardock Product Lifecycle Manager

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tetsuo666xyc
tetsuo666xyc
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Reply #15 October 30, 2023 10:34:17 AM
from Stardock Games ForumsStardock Games Forums

Well i got my key (and it looks like it was my own fault...) so thanks for everything!

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tetsuo666xyc
sdrohan
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Reply #16 October 30, 2023 1:01:23 PM
from Stardock ForumsStardock Forums

Quoting tetsuo666xyc,
reply 15

Well i got my key (and it looks like it was my own fault...) so thanks for everything!

You are most welcome.

If you need me to merge your accounts, reply to the ticket and ask for it and from what to what account you want merged.

Sean Drohan
Stardock Product Lifecycle Manager

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tetsuo666xyc
tetsuo666xyc
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Reply #17 October 30, 2023 1:27:19 PM
from Stardock Games ForumsStardock Games Forums

Yeah good idea I've made a request.

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